Following the PlayStation Network outage last week, XBOX has experienced major disruptions to its services over the past few hours. Things have finally returned to normal, but gamers are questioning the reliability of the brand’s online features.

That’s why Scott Van Vliet, Xbox’s chief technology officer, decided to speak out on the social network X. He called the situation "unacceptable" and stated that the company will need to do better to satisfy its users.

In his lengthy post, Van Vliet explained that the problem stemmed from a licensing service external to Xbox. This service began experiencing failures, which led to errors in tasks requiring authorization verification. As a result, accessing the library or even simply launching a game became nearly impossible.

In addition to apologizing for these inconveniences, the chief technology officer sought to demonstrate transparency by detailing the process his teams followed to resolve the situation.

"What we did. Our on-call teams caught the first signals overnight through automated monitoring and declared a major incident. Once we isolated the failing infrastructure, we shifted traffic onto the healthy parts of the system while the team continued to work towards a root cause. Service came back unevenly across regions which is why some of you recovered hours before others.

What’s next. We’re running a full post-incident review. I care less about the one-line root cause and more about the real questions: why a failure in one service was able to take down this much, why recovery took as long as it did, and what we change so a single point of failure can’t ruin your night again. That means hardening the dependencies underneath sign in and game launch, improving how we detect and contain this class of failure, and being faster and clearer with you when something breaks."

This statement has clearly well-received by the community. For its part, PlayStation has yet to comment on the most recent PSN outage.